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Customer Information & Services - Office Hours

Important Customer Service Reminder

The Land O’ Lakes and New Port Richey Customer Service Centers provide Drive-through services at both locations Monday through Friday from 8:30 a.m. to 4 p.m. Drive-through services include everything from opening and closing an account, to checking amount due and making a payment. Please note that there are no walk-in service as either location.

The Dade City Customer Service office provides limited walk-up services Monday through Friday from 8:30 a.m. to 4 p.m. This location does not provide any drive-through services.

What are the alternative options?

• Opening a New Account, Stopping Services, Transferring Services, or Reconnecting Services may be done online, via mail, drive-through, drop box, and phone at 727-847-8131.
• Closing an Account may be done online, via mail, drive-through, or drop box.
• Bill Payments may be made online, via mail, drive-through, drop box and the Pay-by-Phone feature by dialing 855-786-5344.
• Builder Fees may be paid in three (3) ways. View payment options and detailed instructions.
• Billing Adjustment Paperwork may be submitted online, via mail, drive-through, and drop box.
• Appointments will be held on a case-by-case basis for any customer who cannot be serviced by any of the alternate methods provided.
• Call Center Support: Pasco County Utilities Team Members are available at (727)847-8131, Monday through Friday, from 8:30 a.m. to 4 p.m.